Privacy Policy

Last updated: 20 August 2025

IND Technology Pty Ltd (ACN 162487390), IND Technology Inc. (USA), IND Technology Asia Sdn Bhd (BRN 202301037158) and IND Technology Canada Ltd (CAN 2025788379) (we, us or our), understand that protecting your personal information is important. This Privacy Policy sets out our commitment to protecting the privacy of personal information provided to us, or collected by us, when interacting with you.

This Privacy Policy takes into account the requirements of applicable privacy laws, including the Privacy Act 1988 (Cth) (Australia), the General Data Protection Regulation 2016/679, and the Data Protection Act 2018 (DPA 2018) (together, the GDPR), and the Personal Information Protection and Electronic Documents Act (Canada) and applicable provincial privacy legislation. Appendix 1 outlines the details of the additional rights of individuals located in the European Union or European Economic Area (EU) and United Kingdom (UK) as well as information on how we process the personal information of individuals located in the EU and UK.

This Privacy Policy references our general Terms of Use located on the Site and forms an integral part thereof. All capitalized terms not otherwise defined herein have the meaning provided in our Terms of Use.

PLEASE READ THIS PRIVACY POLICY CAREFULLY. By accessing or using our Site, or otherwise by choosing to provide us with your personal information, you acknowledge and consent to us processing your personal information in Australia, USA, Malaysia and Canada in accordance with this Privacy Policy and as may be further identified when the personal information is collected. If you do not consent to the processing of your personal information, please do not access or continue to use the Site or otherwise provide any personal information to us.

The information we collect

Personal information: is information or an opinion, whether true or not and whether recorded in a material form or not, about an individual who is identified or reasonably identifiable, or any information that can be used, either alone or in combination with other information, to identify an individual (for example, an individual’s name, mailing address, telephone number and email address), but excludes any information that is exempted by applicable privacy laws. For example, in Canada, personal information generally does not include any business contact information that is processed solely to communicate with that individual about their employment or profession.
The types of personal information we may collect about you include:

Identity Data including your name, age, profession, photographic identification.
Contact Data including your telephone number, mailing address and email.
Financial Data including bank account, billing address and payment card details.
Transaction Data including details about payments to you from us and from you to us and other details of products and services you have purchased from us, or we have purchased from you.
Technical and Usage Data when you access any of our websites, platforms or emails, details about your internet protocol (IP) address, login data, browser session and geo-location data, statistics on page views and sessions, device and network information, acquisition sources, search queries and/or browsing behaviour, access and use of our website (including through the use of Internet cookies or tracking pixels), and communications with our website.
Interaction Data including information you provide to us when you participate in any interactive features, including surveys, contests, promotions, activities or events.
Marketing and Communications Data including your preferences in receiving marketing from us and our third parties and your communication preferences.
Professional data including where you are a worker of ours or applying for a role with us, your professional history such as your previous positions and professional experience, or whether you hold required authorisations or licences.
Sensitive information is a sub-set of personal information that is given a higher level of protection. Sensitive information means information relating to your racial or ethnic origin, political opinions, religion, trade union or other professional associations or memberships, philosophical beliefs, sexual orientation or practices, criminal records, health information or biometric information. We do not actively request sensitive information about you. If at any time we need to collect sensitive information about you, unless otherwise permitted by law, we will first obtain your consent and we will only use it as required or authorised by law.

How we collect personal information

We may collect personal information in a variety of ways, including:

when you provide it directly to us, including face-to-face, over the phone, over email, or online (including through our websites);
when you complete a form, such as registering for any events or newsletters, or responding to surveys;
when you use any website, we operate (including from any analytics and cookie providers or marketing providers. See the “Cookies” section below for more detail on the use of cookies);
from third parties (see the “Collection from Third Parties” section below for more detail); and
from publicly available sources.

Collection from Third Parties

We do not knowingly collect your personal information from third parties unless you consent or we are otherwise exempted, required or authorised by applicable laws to do so. For example, we may collect your personal information from the following third parties:

your authorised representative(s);
organization(s) that you previously provided consent to in respect of their collection of your personal information; and
public sources in which your personal information is publicly available.

If we collect your personal information from a third party, we will only process that information for the specific purpose for which it was provided to us in accordance with this Privacy Policy and the policy under which that information was collected.

Information about Minors

Our websites and services are intended solely for users who are not minors (e.g. those who are [18] years old or older). We do not knowingly collect personal information about any minor, and no minor, nor any parent or guardian as it relates to such minor, should submit such minor’s personal information to us for any reason and under any circumstances. By using our websites or services, you are representing that you are at least [18] years old.

If you believe that a minor has provided us with personal information without parental consent, please contact us at the address indicated below and we will work to delete that data from our systems.

Why we collect, hold, use and disclose personal information

We have set out below, in a table format, a description of the purposes for which we plan to collect, hold, use, disclose and otherwise process your personal information.

Purpose of use / disclosure	Type of Personal Information
To verify and authenticate your identity	Identity Data Contact Data
To enable you to access and use our software, including to provide you with a login.	Identity Data Contact Data
To assess whether to take you on as a new client	Identity Data Contact Data
To work with you as a customer or supplier of our business	Identity Data Contact Data
To contact and communicate with you about our business, including with respect to you purchases or transactions, in response to any support requests you lodge with us or other enquiries you make with us.	Identity Data Contact Data
To contact and communicate with you about any enquiries you make with us, including via any website we operate.	Identity Data Contact Data
For internal record keeping, administrative, invoicing and billing purposes.	Identity Data Contact Data Financial Data Transaction Data
For analytics, market research and business development, including to operate and improve our business, websites, products, services, associated applications and associated social media platforms.	Technical and Usage Data
For advertising and marketing, including to send you promotional information about our events and experiences and information that we consider may be of interest to you.	Identity Data Contact Data Technical and Usage Data Marketing and Communications Data
To run promotions, competitions and/or offer additional benefits to you.	Identity Data Contact Data Interaction Data Marketing and Communications Data
To solicit feedback from you about your satisfaction and experience with our websites, software or services (including through occasional surveys).	Identity Data Contact Data Transaction Data Interaction Data Marketing and Communications Data
To carry out our obligations arising from any contract or transactions entered into between you and us.	Identity Data Contact Data Financial Data Transaction Data
If you have applied for employment with us, to consider your employment application.	Identity Data Contact Data Professional Data
To comply with our legal obligations or if otherwise required or authorised by law.	Any relevant Personal Information
To protect us, yourself and other from fraud and error, and to safeguard our business interests.	Any relevant Personal Information
To collect debt owed to us.	Identity Data Contact Data Financial Data Transaction Data
To manage or transfer our assets or liabilities (for example, in the case of an acquisition or merger, the provision of security for a credit facility or the change of a supplier of products or services).	Any relevant Personal Information
To share your personal information with third parties for any of the above purposes.	Any relevant Personal Information

We will not process your personal information for other purposes without your consent, except where authorised or required by law.

Our disclosures of personal information to third parties

We will not share your personal information with any third party, except as indicated in this Privacy Policy or as authorised or required by law.

We may disclose personal information to:

our employees, contractors and/or related entities on an as-needed basis;
third party service providers, such as IT service providers, data storage, web-hosting and server providers, marketing or advertising providers, and payment systems operators or processors, who require the information to assist us in establishing, maintaining and managing our relationship with you, and optimizing and providing our websites, software and services for your use and benefit;
our professional advisors, bankers, auditors, insurers and insurance brokers;
our existing or potential agents or business partners;
if we merge with, or are acquired by, another company, or sell all or a portion of our assets, your personal information may be disclosed to our advisers and any prospective purchaser and its advisers, in accordance with applicable law and may be among the assets transferred, provided that the disclosed information continues to be used solely for the purposes permitted by this Privacy Policy;
courts, tribunals and regulatory authorities, in the event you fail to pay for goods or services we have provided to you;
courts, tribunals, regulatory authorities and law enforcement officers, as required or authorised by law, in connection with any actual or prospective legal proceedings, or in order to establish, exercise or defend our legal rights;
third parties to collect and process data, such as analytics providers and cookies; and
any other third parties as required or permitted by law, such as where we receive a subpoena.

Please note that we may change or add service providers at any time, in our sole discretion. Our service providers may be located outside of your jurisdiction, and.

Overseas disclosure

We store your personal information in Australia, USA, Malaysia and Canada. Where we disclose your personal information to third parties, those third parties may process, store, transfer or access personal information outside of Australia, USA, Malaysia and Canada. Accordingly, you acknowledge that personal information may be processed and stored in foreign jurisdictions with different (and perhaps weaker) privacy laws, and that governments, courts, regulatory authorities or law enforcement officers in those jurisdictions may be able to obtain disclosure of that personal information through the laws of the foreign jurisdiction. We will only disclose your personal information overseas in accordance with the Australian Privacy Principles.

Your rights and controlling your personal information

Your choice: Please read this Privacy Policy carefully. If you provide personal information to us, you understand we will collect, hold, use, disclose and dispose of your personal information in accordance with this Privacy Policy. You do not have to provide personal information to us, however, if you do not, it may affect our ability to work with you as a customer or supplier of our business.

Information from third parties: If we receive personal information about you from a third party, we will protect it as set out in this Privacy Policy. If you are a third party providing personal information about somebody else, you represent and warrant that you have such person’s consent to provide the personal information to us.

Restrict and unsubscribe: To object to processing for direct marketing/unsubscribe from our email database or opt-out of communications (including marketing communications), please contact us using the details below or opt-out using the opt-out/unsubscribe facilities provided in the communication.

Access: You may request access to the personal information that we hold about you. Upon your written request, we will provide you your personal information in our possession or under our control. We will also provide you information about the ways in which that information is being used and a description of the individuals or organizations to whom that information has been disclosed. An administrative fee may be payable for the provision of such information. Please note, in some situations, we may be legally permitted to withhold access to your personal information. If we cannot provide access to your information, we will advise in writing you as soon as reasonably possible, and in any event within 30 days of receipt of your request and provide you with the reasons for our refusal and any mechanism available to complain about the refusal. If we can provide access to your information in another form that still meets your needs, then we will take reasonable steps to give you such access. We may need to request specific information from you to help us confirm your identity and ensure your right to access the information (or to exercise any of your other rights). This is part of our security measures to ensure that personal information is not disclosed to any person who does not have a right to receive it.

Correction: If you believe that any information, we hold about you is inaccurate, out of date, incomplete, irrelevant or misleading, please contact us using the details below. We will take reasonable steps to promptly correct any information found to be inaccurate, out of date, incomplete, irrelevant or misleading. If appropriate, we will send the corrected information to third parties to whom the information has been disclosed. Please note, in some situations, we may be legally permitted to not correct your personal information, however, we will annotate the personal information with a note that a correction was requested but not made. If we cannot correct your information, we will advise you as soon as reasonably possible and provide you with the reasons for our refusal and any mechanism available to complain about the refusal.

Withdrawing Consent: You may notify us at any time that you wish to withdraw or change your consent to the processing of your personal information without penalty, subject to legal, contractual or other restrictions and reasonable notice, by contacting us using the details below. However, if you withdraw or change your consent, we may not be able to provide you our software or services.

Complaints: If you wish to make a complaint, please contact us using the details below and provide us with full details of the complaint. We will promptly investigate your complaint and respond to you, in writing, setting out the outcome of our investigation and the steps we will take in response to your complaint. If you are not satisfied with our response, you may contact the applicable privacy commissioner or other regulatory authority having jurisdiction.

Storage and security

We are committed to ensuring that the personal information we collect, and hold is secure. We have put in place suitable physical, electronic and managerial procedures, to safeguard and secure personal information and protect it from misuse, interference, loss and unauthorised access, collection, use, copying, modification, disclosure, destruction or similar risks.

We will take reasonable measures, through contractual or other reasonable means, to ensure that third parties to whom we disclose your personal information implement a comparable level of protection.

While we are committed to security, we cannot guarantee the security of any information that is transmitted to or by us over the Internet. The transmission and exchange of information is carried out at your own risk.

Retention

We will delete, destroy, erase, aggregate or make anonymous documents or other records containing personal information as soon as it is reasonable to assume that the original purpose is no longer being served by retention of the information and retention is no longer required for a legal or business purpose.

We will keep personal information used to make a decision affecting you for at least one year after using it to make the decision.

User-Generated Content

We may enable you to post reviews, comments, photos and other user-generated content. Any content you choose to submit will be accessible by anyone, including third parties not associated with us. We have no control over how others may use or misuse information you make publicly available. We are not responsible for the privacy, security or accuracy of any user-generated content you choose to post or for the use or misuse of that information by any third parties.

Cookies and Analytics

We may use cookies, tracking pixels and similar technologies on our website and in our emails from time to time. Cookies are text files placed in your computer's browser to store your preferences. Tracking pixels are tiny, invisible images (typically the size of one pixel) embedded in web pages or emails. Cookies and tracking pixels, by themselves, do not tell us your email address or other personally identifiable information. However, they do recognise you when you return to our online website and allow third parties to cause our advertisements to appear on your social media and online media feeds as part of our retargeting campaigns. If and when you choose to provide our online website with personal information, this information may be linked to the data stored in the cookie or collected by tracking pixels. Unlike cookies, tracking pixels do not store any information on your device, but instead send information to our servers when the pixel is loaded.

You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies.

You can block tracking pixels by using ad-blocking or privacy-focused browser extensions. Some email providers allow you to block images by default, which can prevent tracking pixels in emails from loading.

However, if you use your browser settings to block all cookies (including essential cookies) and tracking pixels you may not be able to access all or parts of our website and you may not receive personalised content.

Google Analytics: We may use Google Analytics Advertising Features. We and third-party vendors may use first-party cookies (such as the Google Analytics cookie) or other first-party identifiers, and third-party cookies (such as Google advertising cookies) or other third-party identifiers together. These cookies and identifiers may collect Technical and Usage Data about you.

You can opt-out of Google Analytics Advertising Features including using a Google Analytics Opt-out Browser add-on found here. To opt-out of personalised ad delivery on the Google content network, please visit Google’s Ads Preferences Manager here or if you wish to opt-out permanently even when all cookies are deleted from your browser you can install their plugin here. To opt out of interest-based ads on mobile devices, please follow these instructions for your mobile device: On android open the Google Settings app on your device and select “ads” to control the settings. On iOS devices with iOS 6 and above use Apple’s advertising identifier. To learn more about limiting ad tracking using this identifier, visit the settings menu on your device.

To find out how Google uses data when you use third party websites or applications, please see here.

Facebook/Meta Analytics: We may use tools provided by Meta, such as the Meta Pixel, advanced matching, and Conversions API. These allow us to measure ad performance and deliver ads that may be relevant to you on Meta platforms based on your activity on our website/app. You can control whether we can join data from third party partners with your Meta account for ads by adjusting your preferences within Meta's settings. You can disconnect this data from your Meta account by changing your settings for Off-Facebook activity. For more information, please see Meta's Privacy Policy here.

For more information about the cookies and tracking pixels we use, please see https://ind-technology.com/cookie-policy/.

Links to other websites

Our website may contain links to other party’s websites, which are provided solely for your convenience and information. We do not endorse and have any control over those websites, and we are not responsible for the protection and privacy of any personal information which you provide whilst visiting those websites. Those websites are not governed by this Privacy Policy. We encourage you to read the privacy policies of those websites to learn how they process your personal information.

Personal information from single sign-on accounts

If you connect your account with us using a single sign-on account, such as Apple, Facebook or Google, we will collect your personal information from the single sign-on provider. We will do this in accordance with the privacy settings you have chosen with that provider.

The personal information that we may receive includes your name, ID, username, handle, profile picture, gender, age, language, list of friends or follows and any other personal information you choose to share.

We use the personal information we receive from the single sign-on provider to create a profile for you on our platform.

Use of Artificial Intelligence (AI)

Overview: We may use artificial intelligence and machine learning technologies, including AI Technologies provided by third parties (AI Technologies) in our business operations and the provision of our services. We will only use AI Technologies when legally permitted and necessary for our business operations.

How we use AI Technologies: We may use AI Technologies for the following purposes:

to conduct analysis and processing;
to generate and modify content and coding;
to improve and optimise our services and operations;
to personalise your experience with our services;
to market our services to you;
for quality assurance purposes; and
to assisting with customer support and queries.

Data Protection and Security: Where we use service providers who provide AI Technologies to us, we will take reasonable steps to ensure that such service providers handle your personal information according to privacy law, including by ensuring that we have contracts in place requiring the service provider to protect personal information.

We may input your personal information into platforms provided by AI Technology service providers which may then be used to train the service provider’s AT Technology model based on that information.

Your Rights and our Commitments: We will treat information generated or inferred by the AI Technologies about individuals as personal information and you maintain all rights over your personal information as outlined in this Privacy Policy, regardless of whether AI Technologies are used in processing. When using AI Technologies with your personal information:

Transparency and control: we will inform you when AI Technologies are being used to make decisions that may significantly affect you. We will implement processes to verify the accuracy of AI-generated outputs, and we will take reasonable steps to maintain human oversight and review of significant AI-generated decisions. Our staff are trained to understand the limitations of AI systems and verify outputs before they are relied upon; and
Security: we implement appropriate technical and organisational measures to ensure that our use of AI Technologies maintains the security and integrity of your personal information. This includes regular testing and monitoring of AI outputs for accuracy and reliability; and
Risk mitigation: We regularly assess and document the risks associated with our use of AI Technologies in processing personal information and implement appropriate mitigation measures. This includes ongoing monitoring of AI Technologies and regular reviews of their performance and impact.

Amendments

We may, at any time and at our discretion, vary this Privacy Policy by publishing the amended Privacy Policy on our website. We recommend you check our website regularly to ensure you are aware of our current Privacy Policy.

Your continued use of our websites, software or services following the effective date of any changes to this Privacy Policy signifies your acceptance of such changes.

For any questions, concerns or notices, please contact us at:

IND Technology Pty Ltd (ABN 84 162 487 390), IND Technology Inc. (USA), IND Technology Asia Sdn Bhd (BRN 202301037158) and IND Technology Canada Ltd (CAN 2025788379)

Email: alan.wong@ind-technology.com

If you are not satisfied with our Privacy Officer’s response to your question or concern, you may be able to file a complaint under applicable privacy laws. Our Privacy Officer will provide you with the contact information to do so if requested.

APPENDIX 1: ADDITIONAL RIGHTS AND INFORMATION FOR INDIVIDUALS LOCATED IN THE EU OR UK

Under the GDPR individuals located in the EU and the UK have extra rights which apply to their personal information. Personal information under the GDPR is often referred to as personal data and is defined as information relating to an identified or identifiable natural person (individual). This Appendix 1 sets out the additional rights we give to individuals located in the EU and UK, as well as information on how we process the personal information of individuals located in the EU and UK. Please read the Privacy Policy above and this Appendix carefully and contact us at the details at the end of the Privacy Policy if you have any questions.

What personal information is relevant?

This Appendix applies to the personal information set out in the Privacy Policy above. This includes any Sensitive Information also listed in the Privacy Policy above which is known as ‘special categories of data’ under the GDPR.

Purposes and legal bases for processing

We collect and process personal information about you only where we have legal bases for doing so under applicable laws. We have set out below, in a table format, a description of all the ways we plan to use your personal information, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate. Note that we may process your personal information for more than one lawful ground depending on the specific purpose for which we are using your data. Please reach out to us if you need further details about the specific legal ground, we are relying on to process your personal information where more than one ground has been set out in the table below.

Purpose of use / disclosure	Type of Data	Legal Basis for processing
To enable you to access and use our software, including to provide you with a login.	Identity Data Contact Data	Performance of a contract with you
To work with you as a customer or supplier of our business.	Identity Data Contact Dat	Performance of a contract with you
To contact and communicate with you about our business, including in response to any support requests you lodge with us or other enquiries you make with us.	Identity Data Contact Data	Performance of a contract with you
To contact and communicate with you about any enquiries you make with us via our website.	Identity Data Contact Data	Legitimate interests: to ensure we provide the best client experience we can offer by answering all of your questions
For internal record keeping, administrative, invoicing and billing purposes.	Identity Data Contact Data Financial Data Transaction Data	Performance of a contract with you To comply with a legal obligation Legitimate interests: to recover debts due to us and ensure we can notify you about changes to our terms of business and any other administrative points
For analytics, market research and business development, including to operate and improve our business, associated applications and associated social media platforms.	Technical and Usage Data	Legitimate interests: to keep our website updated and relevant, to develop our business, improve our business and to inform our marketing strategy
For advertising and marketing, including to send you promotional information about our events and experiences and information that we consider may be of interest to you.	Identity Data Contact Data Technical and Usage Data Marketing and Communications Data	Legitimate interests: to develop and grow our business
To run promotions, competitions and/or offer additional benefits to you.	Identity Data Contact Data Interaction Data Marketing and Communications Data	Legitimate interests: to facilitate engagement with our business and grow our business
If you have applied for employment with us, to consider your employment application.	Identity Data Contact Data Professional Data	Legitimate interests: to consider your employment application
To comply with our legal obligations or if otherwise required or authorised by law.	Professional Data Contact Data	To comply with a legal obligation

If you have consented to our use of data about you for a specific purpose, you have the right to change your mind at any time, but this will not affect any processing that has already taken place. Where we are using your data because we or a third party have a legitimate interest to do so, you have the right to object to that use though, in some cases, this may mean no longer doing business with us. Further information about your rights is available below.

Data Transfers

The privacy protections available in the countries to which we send data for the purposes listed above may be less comprehensive than what is offered in the country in which you initially provided the information. Where we transfer your personal information outside of the country where you are based, we will perform those transfers using appropriate safeguards in accordance with the requirements of applicable data protection laws and we will protect the transferred personal information in accordance with this Privacy Policy and Appendix 1. This includes:

only transferring your personal information to countries that have been deemed by applicable data protection laws to provide an adequate level of protection for personal information; or
including standard contractual clauses in our agreements with third parties that are overseas.

Data retention

We will only retain your personal information for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. We may retain your personal information for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.

To determine the appropriate retention period for personal information, we consider the amount, nature and sensitivity of the personal information, the potential risk of harm from unauthorised use or disclosure of your personal information, the purposes for which we process your personal information and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting or other requirements.

Extra rights for EU and UK individuals

You may request details of the personal information that we hold about you and how we are process it (commonly known as a “data subject request”). You may also have a right in accordance with applicable data protection law to have your personal information rectified or deleted, to restrict our processing of that information, to object to decisions being made based on automated processing where the decision will produce a legal effect or a similarly significant effect on you, to stop unauthorised transfers of your personal information to a third party and, in some circumstances, to have personal information relating to you transferred to you or another organisation.

If you are not happy with how we are processing your personal information, you have the right to make a complaint at any time to the relevant Data Protection Authority based on where you live. We would, however, appreciate the chance to deal with your concerns before you approach the Data Protection Authority, so please contact us in the first instance using the details set out above in our Privacy Policy.